REFUND POLICY
At GrunX, we process refunds quickly once your returned mobile phone accessories have been received and inspected.
Refund Process
- After receiving your returned product, we will inspect it.
- You will receive an email or WhatsApp confirmation once your refund is approved.
- Approved refunds are processed within 10 business days to your original payment method.
- Depending on your bank or payment provider, the amount may take additional time to appear in your account.
If you do not receive your refund within 15 business days after approval, please contact our customer support.
Cash on Delivery (COD) Orders
For COD orders, refunds are provided as:
- Store Credit, or
- Bank Transfer, where applicable after verification.
Non-Refundable Charges
The following are non-refundable:
- Shipping charges
- ₹199 reverse pickup/shipping fee
- Any additional delivery charges
Sale & Promotional Orders
Orders placed during Buy One Get One Free (BOGO) or similar promotional offers are not eligible for returns or refunds.
Order Cancellation
Orders can be cancelled only before dispatch.
If the order has already been shipped, cancellation will be treated as a return, and applicable reverse shipping charges will apply.
Need Help?
For any questions regarding returns, exchanges, cancellations, or refunds, contact us on WhatsApp during business hours.
Customer Support Hours: Monday to Saturday, 9:00 AM – 7:00 PM
